Your Questions, Answered Here
Our Frequently Asked Questions provide helpful information for veterans, family members, clinicians, and providers about the Liberty personal emergency response service. Here you’ll find answers about device use, troubleshooting, coverage, ordering, and how Liberty supports patient safety both at home and on the go.
VETERANS & LOVED ONES - Common Questions
Here are answers to some common inquiries regarding our services.
No. You do not need a personal cell phone, Wi-Fi, or landline. Liberty devices have built-in cellular service and work independently.
When you press and hold the button, your Liberty device connects you to our trained, compassionate monitoring professionals—available 24/7. They will speak with you, assess the situation, and contact emergency services or your designated contacts if needed.
Yes. Liberty devices include two-way voice communication, allowing you to speak directly with a monitoring operator through the device.
Liberty devices operate on major cellular networks. If coverage is poor, your device can be exchanged for one that operates on an alternate network—at no cost.
Yes. For eligible veterans, Liberty devices and 24/7 monitoring are provided at no cost, with no monthly monitoring fees.
Yes. Loved ones can assist veterans with starting the process and contacting Honor Alert for guidance.
Once the VA order is processed, devices typically arrive within 3–5 business days.
Yes. Select Liberty with Fall Detection, which has automatic fall detection and can alert the monitoring team even if you’re unable to press the button.
Battery life depends on the device type:
- Standard Liberty: up to approximately 30 days
- Liberty with Fall Detection: approximately 16 days
- Liberty Wrist: approximately 7 days
You’ll receive reminders when it’s time to recharge.
Yes. Liberty devices are water-resistant and safe to wear in the shower. Avoid full submersion in water.
Contact Honor Alert support for troubleshooting, repair, or replacement assistance.
If your device is lost, contact your VA clinician so a replacement can be ordered through the appropriate process.
We recommend testing your device weekly by pressing the alert button to confirm it connects properly.
Yes. Liberty is a mobile device and works anywhere in the United States where cellular coverage is available.
No. Liberty devices and services are issued specifically to eligible veterans and are not transferable.
Clinician & Provider - Common Questions
Essential Information for Clinicians and Care Providers
How does Liberty support patients in an emergency?
Liberty devices connect patients directly to a 24/7 professional monitoring center. Operators assess the situation and coordinate appropriate emergency response or contact designated caregivers.
Do patients need a
personal phone or landline?
No. Liberty devices operate independently with built-in cellular connectivity and do not rely on patient-owned phones or internet service.
What Liberty device
options are available?
Honor Alert offers multiple Liberty device options, including standard mobile PERS, fall-detection models, and wrist-worn devices to accommodate different clinical needs.
How do I order or change
a device for a patient?
Device requests and changes are handled through standard VA clinical consult and prosthetics workflows using medical prescription—no vendor-specific forms are required.
What if a patient experiences poor cellular coverage?
Honor Alert can provide an alternate device operating on a different cellular network at no additional cost.
What common considerations for clinicians when prescribing Liberty?
Clinicians typically consider patient mobility, fall risk, cognitive status, and cellular coverage when selecting a Liberty device to ensure the best fit for safety and effectiveness.
Are there any considerations for patients with pacemakers?
Patients with pacemakers should follow manufacturer guidance regarding proximity to wireless devices. Clinical discretion should be used based on individual patient circumstances.
What should be done if a patient loses their device?
Advise the patient to contact their VA clinician or prosthetics department so a replacement can be ordered through standard VA procedures.
If you can’t find the answers you need in our FAQ, please get in touch with us. Our team is ready to assist you.
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Still have questions?
Veterans & Loved Ones:
Our support team is happy to help explain eligibility, device options, and next steps.
Clinicians & Providers:
Honor Alert can provide ordering guidance, device details, and workflow support.
Call: (888) 581-4440
Email: support@honoralert.com
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Honor Alert brings Veterans, caregivers, and clinicians together through one streamlined process—ensuring every Veteran receives dependable, life-saving support with minimal barriers and maximum peace of mind.